Privacy
Privacy policy
How JMP Sports collects, uses, stores and protects personal information. Effective [date of publishing].
Who we are
JMP Sports Inc., Calgary, Alberta. JMP Sports provides athletic training and sports management.
Privacy officer
Joel Malouf answers privacy questions and requests: hello@jmpsports.ca.
What we collect
| When | Information |
|---|---|
| Inquiry | Name, email, year of birth, sport focus and level, who is inquiring, preferred start, reason for the inquiry. For clubs: club, role, squads and age range |
| Consult booking | Name, email and the consult time |
| Intake | Contact details, emergency contact, physician, training background, medical history, medications, allergies, lifestyle, consents and signatures |
| Coaching | Programmes, sessions, testing and retest results, check-ins and progress reports |
| Billing | Invoices and payment status |
Why we collect it
- To answer an inquiry and arrange a consult.
- To design and deliver safe coaching, and to keep the training record.
- To invoice for services.
- Names, photos, video and testimonials appear in marketing only with written consent.
- Information is never sold.
Athletes under 18
A parent or guardian gives consent for an athlete under 18 and receives the athlete's invitation, reports and coaching communication.
Where it is stored
Inquiries, intake forms and coaching records are held in Canada (Montreal) on BioBand, the coaching platform JMP Sports uses.
Some service providers are outside Canada. Each receives only what its purpose needs.
| Provider | Country | Purpose |
|---|---|---|
| Cal.com | United States | Consult booking: name, email, time |
| Resend | United States | Email: name and email address, no health information |
| Vercel | United States | Hosting the BioBand application |
| Netlify | United States | Hosting jmpsports.ca |
| Intuit QuickBooks | [confirm] | Invoicing and payments |
Questions about these providers go to the privacy officer.
How long we keep it
- Inquiries that do not become clients: deleted 12 months after closing.
- Client records: kept while coaching is active, then for [confirm: e.g. 2 years] after the last session, then deleted or anonymised.
- Billing records: kept as tax law requires.
How we protect it
- Information is encrypted in transit and at rest.
- Access is limited to the coach responsible and the privacy officer.
- Intake forms are returned through private, single-use upload links, never by email.
- A breach response plan covers notifying the Office of the Information and Privacy Commissioner of Alberta and the people affected when there is a real risk of significant harm.
Your choices and rights
- Access and correction. Ask for a copy of your information, or a correction, at any time.
- Consent. Withdraw optional consents, such as marketing or photos, at any time.
- Response time. Requests are answered within 45 days.
- Complaints. Concerns can be raised with the Office of the Information and Privacy Commissioner of Alberta.
Changes
Material changes are posted here with a new effective date, and active clients are told by email.